Schedule & Dispatch Trips with Ease Assign drivers, manage trips, track vehicles, and automate recurring transports.
Use Powerful Reporting & Invoicing Tools Export broker-friendly invoices in multiple formats (PDF, CSV, etc.) and generate detailed trip logs.
Mobile Apps for Drivers Drivers can use the Duet mobile app (available on iOS and Android) to receive trips, update trip status in real time, get navigation, and capture digital signatures and notes for compliance.
Stay Organized with Client, Driver & Vehicle Profiles Manage rider records, driver credentials, and vehicle documentation — all from one place.
Get Help When You Need It You’ll be trained and supported by our team, and if needed, we can even handle dispatching and invoicing on your behalf.
Note: Duet is not white-labeled, but we help you fully integrate and manage it as part of your Empire Call Center service experience.
At Empire Call Center, we go beyond answering phones. We help power your entire NEMT operation by giving you access to Duet, one of the most trusted software platforms in the medical transportation industry.
Through our partnership, we’ll help you set up and operate the Duet platform so you can:
Schedule & Dispatch Trips with Ease Assign drivers, manage trips, track vehicles, and automate recurring transports.
Use Powerful Reporting & Invoicing Tools Export broker-friendly invoices in multiple formats (PDF, CSV, etc.) and generate detailed trip logs.
Mobile Apps for Drivers Drivers can use the Duet mobile app (available on iOS and Android) to receive trips, update trip status in real time, get navigation, and capture digital signatures and notes for compliance.
Stay Organized with Client, Driver & Vehicle Profiles Manage rider records, driver credentials, and vehicle documentation — all from one place.
Get Help When You Need It You’ll be trained and supported by our team, and if needed, we can even handle dispatching and invoicing on your behalf.
Note: Duet is not white-labeled, but we help you fully integrate and manage it as part of your Empire Call Center service experience.
1
You keep control of your business, but get expert support on setup and daily operations.
2
No need to learn complicated software — our team helps manage the system.
3
Scale with confidence using the same technology used by leading NEMT providers nationwide.
1
You keep control of your business, but get expert support on setup and daily operations.
2
No need to learn complicated software — our team helps manage the system.
3
Scale with confidence using the same technology used by leading NEMT providers nationwide.
Let us show you how Empire Call Center + Duet can run your NEMT operation smarter, faster, and with fewer headaches.
Your all-in-one partner for NEMT success, from dispatching and billing to wheelchair vans and expert training.