Empire Call Center

24/7 Professional Support for your NEMT Business

Empire Call Center​

24/7 Professional Support for your NEMT Business

Run Your NEMT Business Like an Empire, Without the Headaches

NEMT Empire handles your dispatching, billing, compliance, and customer service — so you can stay focused on growth and patient care.

Trusted by transportation companies nationwide

Everything you need under one roof — dispatch, billing, and more

Flat monthly rates or per-trip pricing

Software access included

Built by real NEMT operators

Run Your NEMT Business Like an Empire, Without the Headaches

NEMT Empire handles your dispatching, billing, compliance, and customer service — so you can stay focused on growth and patient care.

Trusted by transportation companies nationwide

Everything you need under one roof — dispatch, billing, and more

Flat monthly rates or per-trip pricing

Software access included

Built by real NEMT operators

Our Services

Complete back-office solutions for your NEMT business

1. Dispatch Services

We manage your entire trip flow in real time: assigning rides, updating drivers, and handling issues before they become problems.

2. Billing Services

Get paid faster. We handle trip verification, Medicaid submissions, denials, corrections, and revenue recovery

3. Marketing Support

Outreach to nursing homes, dialysis centers, and hospitals to help you win new clients and referrals.

4. Customer Service

We answer calls, confirm rides, handle no-shows, and keep your patients and facilities updated at all times.

5. Bookkeeping Services

From QuickBooks setup to monthly P&L reporting — we keep your finances clean, organized, and audit-ready.

6. NEMT Software (Included)

Industry-tested software for dispatch and billing included with every account. We handle training and onboarding.

7. NEMT Branding & Website Tools

Your website is your 24/7 rep, we build conversion-driven NEMT sites that impress brokers and win clients.

Our Services

Complete back-office solutions for your NEMT business

1. Dispatch Services

We manage your entire trip flow in real time: assigning rides, updating drivers, and handling issues before they become problems.

2. Billing Services

Get paid faster. We handle trip verification, Medicaid submissions, denials, corrections, and revenue recovery

3. Marketing Support

Outreach to nursing homes, dialysis centers, and hospitals to help you win new clients and referrals.

4. Customer Service

We answer calls, confirm rides, handle no-shows, and keep your patients and facilities updated at all times.

5. Bookkeeping Services

From QuickBooks setup to monthly P&L reporting — we keep your finances clean, organized, and audit-ready.

6. NEMT Software (Included)

Industry-tested software for dispatch and billing included with every account. We handle training and onboarding.

7. NEMT Branding & Website Tools

Your website is your 24/7 rep, we build conversion-driven NEMT sites that impress brokers and win clients.

About NEMT Empire Call Center

We’re not just a call center. We’re a partner in your growth.

NEMT Empire Call Center was built by experienced NEMT operators who know what it takes to run and scale a transportation business. Our mission is to give you everything we wish we had when we started — reliable support, real systems, and peace of mind.

About NEMT Empire Call Center

We’re not just a call center. We’re a partner in your growth.

NEMT Empire Call Center was built by experienced NEMT operators who know what it takes to run and scale a transportation business. Our mission is to give you everything we wish we had when we started — reliable support, real systems, and peace of mind.

Frequently Asked Questions

Can I use your service if I'm just starting out?

Absolutely. We specialize in helping both new and growing companies scale efficiently.

Do I need to sign a long-term contract?

No. We offer flexible month-to-month options as well as discounted long-term plans.

What software do you use?

We provide access to our professional NEMT platform, no need to shop around or pay extra.

Frequently Asked Questions

Can I use your service if I'm just starting out?

Absolutely. We specialize in helping both new and growing companies scale efficiently.

Do I need to sign a long-term contract?

No. We offer flexible month-to-month options as well as discounted long-term plans.

What software do you use?

We provide access to our professional NEMT platform, no need to shop around or pay extra.

Let Empire Routes Power Your Back Office

Focus on dominating your market while we handle the operations. Schedule a free
demo today and see how Empire Routes can transform your NEMT business.

Ready to Build Your NEMT Empire?

Book a free consultation with our NEMT experts and discover how
we can help you launch or grow your medical transportation
business.