Dispatching Services

Professional Dispatching That Keeps Your NEMT Business Running Smoothly

Dispatching Services

Professional Dispatching That Keeps Your NEMT Business Running Smoothly

At Empire Call Center, our dispatching services are designed specifically for Non-Emergency Medical Transportation (NEMT) providers who demand reliability, efficiency, and professionalism. We don’t just schedule trips — we manage the entire dispatch process from start to finish. That means confirming rides with brokers, assigning the right driver to the right trip, monitoring live GPS locations, updating trip statuses in real time, and ensuring every patient is picked up and dropped off safely and on time.

Whether you’re handling recurring dialysis patients, same-day transports, or multi-load trips, our trained dispatchers work behind the scenes to keep your operation organized and on schedule — 7 days a week. We understand the urgency of medical transport and the importance of clean trip data for billing, so we act as an extension of your team to keep everything moving smoothly.

No matter the size of your fleet, Empire’s dispatching services scale with you — giving you a reliable backbone for growth, peace of mind, and a better experience for your drivers, brokers, and most importantly, your passengers.
At Empire Call Center, our dispatching services are designed specifically for Non-Emergency Medical Transportation (NEMT) providers who demand reliability, efficiency, and professionalism. We don’t just schedule trips — we manage the entire dispatch process from start to finish. That means confirming rides with brokers, assigning the right driver to the right trip, monitoring live GPS locations, updating trip statuses in real time, and ensuring every patient is picked up and dropped off safely and on time.

Whether you’re handling recurring dialysis patients, same-day transports, or multi-load trips, our trained dispatchers work behind the scenes to keep your operation organized and on schedule — 7 days a week. We understand the urgency of medical transport and the importance of clean trip data for billing, so we act as an extension of your team to keep everything moving smoothly.

No matter the size of your fleet, Empire’s dispatching services scale with you — giving you a reliable backbone for growth, peace of mind, and a better experience for your drivers, brokers, and most importantly, your passengers.

Key Features of Our Dispatching Service

Real-Time Trip Assignment

Our dispatchers assign and monitor trips in real time, ensuring drivers stay on schedule and every client gets picked up and dropped off without delays.

Live GPS Tracking

We track all vehicles during active trips so we can respond immediately to delays, reroute if needed, and keep facilities informed.

Driver Communication Tools

We stay in constant contact with drivers via mobile apps, text, or call — ensuring every leg of the trip is confirmed, safe, and documented.

Recurring Trip Scheduling

For dialysis, therapy, and repeat clients, we set up automated schedules so you never miss a trip — saving you time and admin hours.

Trip Monitoring & Status Updates

Our team updates every trip status from pickup to drop-off, including no-shows, cancellations, or trip issues — all documented clearly for billing.

Broker Trip Uploads & Confirmation

We confirm trip details with brokers like LogistiCare, MTM, and Access2Care, so your data stays clean and compliant for billing.

Same-Day & On-Demand Dispatching

We handle urgent or late incoming trips without disrupting your schedule — rerouting vehicles as needed for max efficiency.

Route Optimization & Multi-Load Planning

We build smart routes to minimize fuel, reduce wait times, and increase your vehicle utilization with back-to-back trips and shared riders.

Reporting & Trip Logs

Get access to daily, weekly, and monthly trip logs — including performance metrics, no-show tracking, driver shift summaries, and more.

Key Features of Our Dispatching Service

Real-Time Trip Assignment

Our dispatchers assign and monitor trips in real time, ensuring drivers stay on schedule and every client gets picked up and dropped off without delays.

Live GPS Tracking

We track all vehicles during active trips so we can respond immediately to delays, reroute if needed, and keep facilities informed.

Driver Communication Tools

We stay in constant contact with drivers via mobile apps, text, or call — ensuring every leg of the trip is confirmed, safe, and documented.

Recurring Trip Scheduling

For dialysis, therapy, and repeat clients, we set up automated schedules so you never miss a trip — saving you time and admin hours.

Trip Monitoring & Status Updates

Our team updates every trip status from pickup to drop-off, including no-shows, cancellations, or trip issues — all documented clearly for billing.

Broker Trip Uploads & Confirmation

We confirm trip details with brokers like LogistiCare, MTM, and Access2Care, so your data stays clean and compliant for billing.

Same-Day & On-Demand Dispatching

We handle urgent or late incoming trips without disrupting your schedule — rerouting vehicles as needed for max efficiency.

Route Optimization & Multi-Load Planning

We build smart routes to minimize fuel, reduce wait times, and increase your vehicle utilization with back-to-back trips and shared riders.

Reporting & Trip Logs

Get access to daily, weekly, and monthly trip logs — including performance metrics, no-show tracking, driver shift summaries, and more.

Why Choose Empire Call Center for Dispatching?

Why Choose Empire Call Center for Dispatching?

Ready to Offload Dispatching?

Let us manage your trip flow while you grow your business.

Ready to Offload Dispatching?

Let us manage your trip flow while you grow your business.

Ready to Build Your NEMT Empire?

Book a free consultation with our NEMT experts and discover how
we can help you launch or grow your medical transportation
business.