At Empire Call Center, our dispatching services are designed specifically for Non-Emergency Medical Transportation (NEMT) providers who demand reliability, efficiency, and professionalism. We don’t just schedule trips — we manage the entire dispatch process from start to finish. That means confirming rides with brokers, assigning the right driver to the right trip, monitoring live GPS locations, updating trip statuses in real time, and ensuring every patient is picked up and dropped off safely and on time.

Whether you’re handling recurring dialysis patients, same-day transports, or multi-load trips, our trained dispatchers work behind the scenes to keep your operation organized and on schedule — 7 days a week. We understand the urgency of medical transport and the importance of clean trip data for billing, so we act as an extension of your team to keep everything moving smoothly.

No matter the size of your fleet, Empire’s dispatching services scale with you — giving you a reliable backbone for growth, peace of mind, and a better experience for your drivers, brokers, and most importantly, your passengers.