Professional Call Handling You Can Rely On
Professional Call Handling You Can Rely On
At Empire Call Center, we act as the front line for your transportation business. Our trained customer service agents are here to support your daily operations by providing fast, friendly, and professional communication with your clients, drivers, and facilities. We don’t just answer phones — we help you stay organized, reduce no-shows, and build trust with the people you serve.
At Empire Call Center, we act as the front line for your transportation business. Our trained customer service agents are here to support your daily operations by providing fast, friendly, and professional communication with your clients, drivers, and facilities. We don’t just answer phones — we help you stay organized, reduce no-shows, and build trust with the people you serve.
Answer incoming calls promptly and professionally: Every call is answered live by a trained agent who understands NEMT terminology, urgency, and scheduling flow — no voicemail, no missed calls.
Confirm rides with patients, families, or facilities: We verify pickup times, addresses, mobility needs (wheelchair, gurney, ambulatory), and any special instructions to ensure smooth, on-time transport.
Handle live trip updates and schedule changes: If plans change, our agents quickly coordinate between the rider, driver, and dispatch software to avoid confusion and maintain reliability.
Document and report no-shows in real time: If a rider is unavailable or refuses transport, we log the event immediately and follow protocol to notify the proper parties, helping protect your billing and reputation.
Keep patients and facilities informed every step of the way: From driver ETAs to unexpected delays, we keep communication open and proactive — so clients, case managers, and staff never have to guess where their ride is.
Answer incoming calls promptly and professionally: Every call is answered live by a trained agent who understands NEMT terminology, urgency, and scheduling flow — no voicemail, no missed calls.
Confirm rides with patients, families, or facilities: We verify pickup times, addresses, mobility needs (wheelchair, gurney, ambulatory), and any special instructions to ensure smooth, on-time transport.
Handle live trip updates and schedule changes: If plans change, our agents quickly coordinate between the rider, driver, and dispatch software to avoid confusion and maintain reliability.
Document and report no-shows in real time: If a rider is unavailable or refuses transport, we log the event immediately and follow protocol to notify the proper parties, helping protect your billing and reputation.
Keep patients and facilities informed every step of the way: From driver ETAs to unexpected delays, we keep communication open and proactive — so clients, case managers, and staff never have to guess where their ride is.
In medical transportation, timely communication is everything. By having a dedicated team managing your calls, you can:
Improve your company’s image and reliability
Avoid missed pickups or double-bookings
Stay compliant with broker requirements
Focus on operations while we handle the phones
In medical transportation, timely communication is everything. By having a dedicated team managing your calls, you can:
Improve your company’s image and reliability
Avoid missed pickups or double-bookings
Stay compliant with broker requirements
Focus on operations while we handle the phones
1
NEMT startups that need help managing customer calls
2
Growing companies that want professional support
3
Operators who want to scale without hiring in-house staff
1
NEMT startups that need help managing customer calls
2
Growing companies that want professional support
3
Operators who want to scale without hiring in-house staff
Our agents are trained in NEMT scheduling, trip types, and rider communication. With Empire Call Center, your business will always sound professional, responsive, and reliable.
Your all-in-one partner for NEMT success, from dispatching and billing to wheelchair vans and expert training.