Customer Service

Professional Call Handling You Can Rely On

Customer Service

Professional Call Handling You Can Rely On

At Empire Call Center, we act as the front line for your transportation business. Our trained customer service agents are here to support your daily operations by providing fast, friendly, and professional communication with your clients, drivers, and facilities. We don’t just answer phones — we help you stay organized, reduce no-shows, and build trust with the people you serve.

At Empire Call Center, we act as the front line for your transportation business. Our trained customer service agents are here to support your daily operations by providing fast, friendly, and professional communication with your clients, drivers, and facilities. We don’t just answer phones — we help you stay organized, reduce no-shows, and build trust with the people you serve.

What We Do:

As a dedicated call taker team for the Non-Emergency Medical Transportation (NEMT) industry, we understand the importance of fast, accurate, and professional communication.

Our agents are trained specifically to support medical transportation operations and reduce missed connections.

Answer incoming calls promptly and professionally: Every call is answered live by a trained agent who understands NEMT terminology, urgency, and scheduling flow — no voicemail, no missed calls.

Confirm rides with patients, families, or facilities: We verify pickup times, addresses, mobility needs (wheelchair, gurney, ambulatory), and any special instructions to ensure smooth, on-time transport.

Handle live trip updates and schedule changes: If plans change, our agents quickly coordinate between the rider, driver, and dispatch software to avoid confusion and maintain reliability.

Document and report no-shows in real time: If a rider is unavailable or refuses transport, we log the event immediately and follow protocol to notify the proper parties, helping protect your billing and reputation.

Keep patients and facilities informed every step of the way: From driver ETAs to unexpected delays, we keep communication open and proactive — so clients, case managers, and staff never have to guess where their ride is.

What We Do:

As a dedicated call taker team for the Non-Emergency Medical Transportation (NEMT) industry, we understand the importance of fast, accurate, and professional communication.

Our agents are trained specifically to support medical transportation operations and reduce missed connections.

Answer incoming calls promptly and professionally: Every call is answered live by a trained agent who understands NEMT terminology, urgency, and scheduling flow — no voicemail, no missed calls.

Confirm rides with patients, families, or facilities: We verify pickup times, addresses, mobility needs (wheelchair, gurney, ambulatory), and any special instructions to ensure smooth, on-time transport.

Handle live trip updates and schedule changes: If plans change, our agents quickly coordinate between the rider, driver, and dispatch software to avoid confusion and maintain reliability.

Document and report no-shows in real time: If a rider is unavailable or refuses transport, we log the event immediately and follow protocol to notify the proper parties, helping protect your billing and reputation.

Keep patients and facilities informed every step of the way: From driver ETAs to unexpected delays, we keep communication open and proactive — so clients, case managers, and staff never have to guess where their ride is.

Why it Matters

In medical transportation, timely communication is everything. By having a dedicated team managing your calls, you can:

Improve your company’s image and reliability

Avoid missed pickups or double-bookings

Stay compliant with broker requirements

Focus on operations while we handle the phones

Why it Matters

In medical transportation, timely communication is everything. By having a dedicated team managing your calls, you can:

Improve your company’s image and reliability

Avoid missed pickups or double-bookings

Stay compliant with broker requirements

Focus on operations while we handle the phones

Who It’s For

1

NEMT startups that need help managing customer calls

2

Growing companies that want professional support

3

Operators who want to scale without hiring in-house staff

Who It’s For

1

NEMT startups that need help managing customer calls

2

Growing companies that want professional support

3

Operators who want to scale without hiring in-house staff

Let Us Handle the Phones So You Can Handle the Business

Our agents are trained in NEMT scheduling, trip types, and rider communication.
With Empire Call Center, your business will always sound professional, responsive, and reliable.

Let Us Handle the Phones So You Can Handle the Business

Our agents are trained in NEMT scheduling, trip types, and rider communication. With Empire Call Center, your business will always sound professional, responsive, and reliable.

Ready to Build Your NEMT Empire?

Book a free consultation with our NEMT experts and discover how
we can help you launch or grow your medical transportation
business.

Ready to Build Your NEMT Empire?

Book a free consultation with our NEMT experts and discover how
we can help you launch or grow your medical transportation
business.